Visitor Information

COVID-19 Screenings

At Omega Hospital, health and safety is our greatest priority. To protect our patients, physicians, staff, and community, we have instituted important measures to mitigate the spread of COVID-19. They include the following:

  • All patients and guests must wear a mask or face covering prior to entering the hospital
  • No children are allowed 
  • Only one visitor is allowed for every patient

Visitor Information

  • Visiting Hours are 8:00 am-8:00 pm.
  • All visitors must check in at our nurse’s station on the 5th floor upon arrival
  • After 7:00 pm and on weekends, please use the intercom in the physicians parking garage to gain entrance to the facility. You may also call 504-849-4900 to gain access to the facility during those times.

Guest Services

We take just as much time caring for our patients as we do our guest. If you are a patient staying overnight, one guest is welcome to stay with you. Children are not allowed to spend the night. Each patient suit is equipped with a murphy bed to provide a comfortable place for a guest to sleep. Guests may also use our gourmet coffee station located in the waiting lounges on the 4th and 5th floor.


During your procedure family members and friends are invited to wait for you in your patient suite. Each suite has been designed to maximize comfort for both patients and a loved one spending the night. They feature amenities of a high-end hotel, such as flat screen TVs, a mini-bar, and a microwave. Vending machines are available on the 4th floor. Gourmet coffee stations are located in the waiting lounges on the 4th and 5th floor.

Mail, Flowers and Gifts

To send mail to a patient, please use the following address format:

Omega Hospital
2525 Severn Avenue
Metairie, LA 70002

When sending flowers or gifts, simply have the florist/courier provide the full name of the patient on the outside of your card. If you need help choosing a florist nearby, call the hospital at 504-832-4200 for assistance.


Below is a guide to help answer some of the questions patients frequently ask. If you don’t find the information you’re looking for here, please call us, and we’ll be happy to help.

What time should family members arrive the morning of surgery?

Family members are to arrive at 7:00 am.

Where do I go when I first arrive on the day of surgery?

Patients and guests will go to the 5th floor of Omega Hospital to check in at the nurses’ station.

How many visitors are allowed per patient?

A maximum of two (2) guests are allowed at one time in a patient’s room for a 15-minute visit.

Can I use my cell phone?

Yes. We do ask that you put your cell phone on silent or vibrate in patient care areas.

Where do I wait while surgery is going on?

Family and friends will be escorted to the patient’s suite during surgery. They may also wait in the waiting lounge.

Can I smoke at Omega?

Omega is a smoke-free hospital and facility. Smoking is not permitted at anytime anywhere on Omega’s premises.

Are children allowed to visit?

Children under the age of 15 that are not are not part of the patient’s immediate family are not allowed in the hospital unit. Children that are immediate family members and are under the age of 15 are allowed to visit for 15 minutes only, during standard visiting hours. Our patients need a quiet and calm environment to aide in their healing, so please use discretion and be sure children are accompanied by an adult at all times.