January Staff Spotlight: Leigh Nagy, RN
At Omega Hospital, we recognize that our commitment to excellent care and service depends on our most important asset: our people. We are fortunate to employ the very best care professionals across a variety of disciplines. This month, we recognize Leigh Nagy for her outstanding service. Recently, we sat down with Leigh to learn more about her role within the hospital.
Leigh, thanks for taking time out of your busy schedule. Tell us what you do at Omega.
I am the charge nurse of the medical-surgical department.
Can you tell us why your department is so important to our hospital?
We are the first people to greet and admit patients on the morning of surgery, and we’re also the last caregivers to interact with them before they leave our facility. Obviously, these are crucial touchpoints. The morning of surgery is an anxious time for most patients, and part of our responsibility is to gather the information needed to ensure the surgery goes as smoothly as possible. On the other hand, we’re also responsible for providing patients with the information and comfort they need to stay calm and confident entering their procedure.
After the surgery is complete and patients are ready to leave our facility, we provide necessary patient education and follow-up instructions. Patients leaving our care need to fully understand how to manage their recovery process, and we ensure that they do.
So, we play a vital role in the patient care continuum. And that’s why I love my career here.
What kinds of surgeries do patients undergo?
Omega is a full-service specialty surgical hospital, which means we perform all types. Our specialties include general, gynecology, hand, neurosurgery, orthopedics, orthopedic spine, pain management, plastic and reconstructive, podiatry, and urology.
Are these outpatient procedures only, or inpatient too?
We perform both inpatient and outpatient.
As it relates to your role, what challenges do you often experience with patient care?
One of the biggest challenges is when patients are non-compliant with their medications, meaning they’re not taking them as prescribed by their doctor. That either creates a level of uncertainty, because we must then account for how the patient is taking their medication, or it means they’re not prepared for surgery, if the medication was prescribed for the procedure itself. A similar challenge is when patients don’t know important information about their medications such as dosages. Also, a problem we often see is patients don’t reveal their entire medical history until the morning of surgery. That prevents us from best preparing for the procedure. Fortunately, these are all preventable occurrences.
What would you recommend to patients who are scheduled for an upcoming procedure at Omega?
First and foremost, to be as proactive as possible. Patients who experience the best outcomes are those who take ownership over their health and proactively manage it, including trying to stay well-informed and prepared. These patients have the best experience at our hospital, or any hospital for that matter.
What do you think differentiates Omega Hospital from competitors?
One of our greatest strengths is the number of patients that we treat. We are a small hospital, and that affords us the ability to concentrate on the patients who come through our doors. Our nurse-to-patient ratio is among the best in the industry. Every patient receives dedicated care from a small team of RNs who are assigned to the patient throughout their stay. It’s because we are small—compared to other hospitals in the greater New Orleans region and Gulf South—that we can provide the highest quality care, as shown by our consistently high marks on patient surveys.
Speaking of patient surveys, what do patients often report about your department?
The feedback is all positive. Many patients have said that Omega is the best surgical experience they’ve ever had. That’s what I love about this place.
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